Get in Touch
At AUS Sugar Daddy, we are dedicated to providing you with an exceptional experience. Whether you have a question about your account, need assistance with our features, or want to share your success story, our team is ready to listen.
We pride ourselves on our responsive customer support. Our team understands the unique nature of lifestyle dating and treats every inquiry with discretion and professionalism.
Customer Support
For account assistance, billing inquiries, or technical support:
support@aussugardaddy.com.auMedia & Partnerships
For press inquiries, advertising opportunities, or business partnerships:
media@aussugardaddy.com.auSafety Reporting
To report suspicious activity or safety concerns:
safety@aussugardaddy.com.auSend Us a Message
Before You Contact Us: Quick Troubleshooting Guide
We know your time is valuable. To help you resolve issues faster, we have compiled a detailed troubleshooting guide for common scenarios. Please review this before submitting a ticket, as it may provide an instant solution.
Login Issues
If you are unable to log in, please ensure that your email and password are correct. Remember that passwords are case-sensitive. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it via email. Check your spam folder if you do not receive the reset link within 5 minutes. If your account has been locked due to multiple failed attempts, please wait 30 minutes before trying again.
Photo Upload Problems
Having trouble uploading photos? Ensure your image files are in JPG or PNG format and do not exceed 5MB in size. We recommend using high-quality, clear images where your face is visible. If your photo was rejected, it may be because it contained nudity, contact information, or was of low quality. Please review our photo guidelines in the "Help" section.
Message Delivery
If your messages are not being delivered, please check your membership status. Standard members may have limitations on messaging. If you are a premium member and still facing issues, ensure that you have not been blocked by the recipient. Additionally, messages containing prohibited keywords or external links may be flagged by our safety filters.
Frequently Asked Questions (FAQ)
Browse our comprehensive knowledge base to find detailed answers to the most common questions from our community.
How do I verify my profile?
Profile verification is a crucial step to building trust on AUS Sugar Daddy. It is a simple, free process that significantly boosts your profile visibility. To verify, navigate to your "Settings" and select the "Verification" tab. You can choose to verify via a photo ID (driver's license or passport) or by submitting a specific gesture photo. Our team reviews these submissions manually within 24 hours. Once verified, a green badge will appear on your profile, signaling to others that you are a genuine member.
Is my personal information safe?
Your privacy is our top priority. We employ state-of-the-art SSL encryption to protect your data during transmission. We strictly adhere to our Privacy Policy and never sell, rent, or trade your personal information to third parties. All sensitive data, such as billing information, is tokenized and processed by secure payment gateways. You also have full control over your privacy settings, allowing you to choose who sees your photos and profile details.
How long does profile approval take?
We take the quality of our community seriously. Every new profile and photo update undergoes a manual review process by our moderation team. This ensures that all content adheres to our strict community standards and keeps the platform free of bots and fakes. Typically, this process takes less than 24 hours, often much sooner. You will receive an email notification as soon as your profile is approved and live on the site.
How can I report a suspicious user?
We encourage our members to be vigilant. If you encounter any behavior that violates our terms—such as asking for money upfront, using abusive language, or soliciting commercial services—please report it immediately. You can do this by clicking the "Report" button located on the user's profile page or within the chat window. Our safety team investigates all reports confidentially and takes appropriate action, which may include suspending or banning the offending account.
Can I change my username?
Yes, we understand that you might want to refresh your online persona. You can request a username change once every 30 days. To do so, go to your "Account Settings" and edit your username. Please note that the new username must be unique, not offensive, and must not contain contact information like phone numbers or email addresses. It will also be subject to approval by our moderation team.
How do I delete or deactivate my account?
If you decide to take a break or leave the platform, you have options. You can "Deactivate" your account, which hides your profile from search results but preserves your data if you wish to return later. Alternatively, you can "Delete" your account permanently. This action is irreversible and will remove all your messages, matches, and profile data. Both options are available under the "Settings" > "Account Status" menu.
What payment methods do you accept?
For members wishing to upgrade to a premium subscription, we offer a variety of secure payment methods. We accept major credit and debit cards (Visa, MasterCard, Amex). All transactions are billed discreetly to protect your privacy. We do not accept cash, bank transfers, or cryptocurrency at this time. If you encounter any issues with payment, our billing support team is available to assist you.
Why was my photo rejected?
To maintain a high-quality environment, we have strict photo guidelines. Photos may be rejected if they are blurry, too small, contain nudity or sexually explicit content, display contact information, or feature minors. We also do not allow photos of celebrities or copyrighted material. Please upload clear, recent photos of yourself to ensure quick approval.
Partner With Us
Are you a brand, influencer, or event organizer looking to collaborate with Australia's premium dating platform? We are always open to exciting partnerships that bring value to our members.
Share Your Story
Have you found your perfect match on AUS Sugar Daddy? We love hearing from our happy couples! Submit your success story to inspire others, and you might be featured on our blog (anonymously if preferred).